Frequently Asked Questions about Petly™ online pet pages

How do I get started?

Sign up is free, quick and easy. Give us your email address. Then, check your email for an invitation to join Petly™.

Will all of my pets show up on Petly?

Each of your pets can have his or her own Petly page as long as they have active records with us. You can switch between your pets’ pages using the convenient ‘more pets’ tab.

What can I learn about my pet's health?

There are several ways to learn more about your pet’s health under “Pet info,” “A pet’s life,” or by searching using the Pet Health Network® search bar. And you can learn about specific medical conditions associated with your pet’s past appointments by clicking on the ⓘ under your pet’s health summary.

Can I schedule an appointment on Petly?

Yes, simply click on the blue sticky note labeled "Request an Appointment." Select a pet, then choose three possible dates and times that work for you and include any specific questions or requests. Once you send your request, you'll be notified by phone or email about the date and time of your appointment.

If I update my address, will my practice know?

Yes, as soon as you update your information on Petly, we will be notified.

What if I forget my password?

Just click "Trouble Signing In?" and enter your email address. Within minutes, you'll receive an email with a link that will take you to a page where you can reset your password.

How can I find out if my pet is due for an apppointment?

Simply click on the "What's Next" box on Petly to see when your pet is due for upcoming services.